Fulfillment Policy
These policies will inform customers how Annatto LLC fulfills orders and payments made by credit card via the payment processor Stripe.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of Georgia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Fulfillment Policy
At Annatto, customer satisfaction is our utmost priority and we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.
Delivery Policy
Annatto sells graphic design and marketing services. We deliver our services to clients via electronic means according to our client’s requests.
Refunds
We may offer returns in the following conditions:
- If the service has not been performed at all during the term of our contract.
Exceptions
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
- You received what you ordered, but simply changed your mind about the service.
- You were aware or notified of the problems with the service before making the purchase.
- You did not like your purchase or realized you had no use for it.
- You received the service/product and failed to make a report within 7 days from the date of the receipt.
Return Policy
At Annatto LLC, we sell digital marketing services. No returns can be made but in some circumstances we offer refunds. Our refund policy has been explained above.
Cancellation Policy
Either party may terminate the agreed upon scope of work at any time effective immediately upon notice, the mutual agreement of the parties, or if any party breaches any of its material responsibilities or obligations under this agreement and breach is not remedied within ten (10) days from receipt of written notice of such breach. In the event of termination, Client agrees to pay Annatto, LLC within 10 working days an amount of (a) any advance payment, (b) a prorated portion of the fees due, or (c) fees for all time incurred up to the date of termination, whichever is greater. Client agrees to pay all expenses and fees incurred through and up to the date of termination. Should it be necessary to refer past due accounts to an attorney for collection, then Client shall reimburse Annatto, LLC for all attorney’s fees and collection costs incurred. Any such fees incurred in the collection process will be added to the amount due, and the account shall not be considered paid in full until the entire debt has been settled.
Project Abandonment
If after repeated attempts by Annatto LLC to begin service, continue service, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to Annatto LLC’s requests and such continues for a period of thirty (30) days, the project will, at the option of Annatto LLC,, be abandoned, whereupon Annatto LLC may reduce any refund for the Services to the Client to zero, and Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased or as described in the original estimate, wherever applicable.
Administrative Fee
The following are to note:
- All refunds are subject to 10% administrative fee charges.
Contact Us & Customer
Service Contact Details For inquiries or comments regarding this Policy, customers may email info@annattocreates.com.
